Refund Policy
Our Promise
At EcoRebate Pro, your rebate check is our goal. We only charge a filing fee once you choose to have us handle your rebate paperwork — after your free eligibility check confirms that you qualify for one or more programs.
We want you to feel confident in our process, which is why we have a clear, straightforward refund policy.
Refund Eligibility
Refunds are available in rare circumstances, including:
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If your rebate cannot be processed due to program closure, funding exhaustion, or sudden ineligibility after your filing fee has been paid.
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If your rebate application was submitted but never received or processed by the relevant agency, through no fault of your own.
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If a billing error occurs (e.g., duplicate or incorrect charge).
In these cases, we’ll promptly refund your filing fee in full.
How to Request a Refund
To request a refund:
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Email support@ecorebatepro.com with your full name and rebate reference number.
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Briefly describe the issue and attach any supporting details or documentation (if available).
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Our team will review your request and respond within 3 business days.
Approved refunds will be returned to the original payment method within 14 business days
Refunds cannot be issued if:
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You provide incorrect, incomplete, or false information that prevents successful processing.
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You choose to withdraw or cancel after we’ve submitted your application.
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Failure to respond to requests for additional info or verification.